Key Responsibilities

• Determine the appropriate range of retail products for Warren Post Office, including postage packaging, envelopes, stationery, greeting cards, office supplies and other customer-facing merchandise, while maintaining suitable stock levels and retail service standards.
• Monitor the purchasing needs of the Warren local community, nearby residents, small businesses, farmers and visitors to ensure the retail product range remains practical, accessible and commercially suitable for the town.
• Develop and implement purchasing, pricing and promotional procedures for the retail products sold at Warren Post Office, ensuring products are ordered cost-effectively and displayed to support customer demand.
• Review stock movement, seasonal demand and customer buying patterns to adjust product quantities, retail displays and replenishment schedules for packaging supplies, stationery and other merchandise.
• Promote Warren Post Office’s retail goods and customer services through in-store displays, local community promotion and suitable marketing initiatives aimed at residents and businesses in Warren and surrounding rural areas.
• Oversee the delivery of retail customer service operations, ensuring staff provide accurate product information, assist customers with retail purchases and maintain professional service standards within the outlet.
• Maintain accurate records of retail stock levels, sales, daily takings, banking records, supplier invoices and other financial transactions connected with the operation of Warren Post Office.
• Prepare and manage budgets for the retail outlet, including stock purchases, operating expenses, staffing costs, retail sales targets and general business costs.
• Manage stock ordering, supplier coordination, inventory checks and replenishment procedures to ensure regular availability of essential retail products and packaging supplies for local customers.
• Control the selection, rostering, training and supervision of retail staff to ensure efficient daily operations, reliable customer service and smooth workflow within the Warren Post Office premises.
• Monitor staff performance and provide guidance to ensure customer service expectations, retail procedures, product knowledge and workplace standards are consistently followed.
• Ensure the customer service area and retail displays are clean, organised, well-presented and suitable for customers, including maintaining accessible displays for packaging, stationery and other retail items.
• Ensure compliance with occupational health and safety requirements within the retail outlet, including safe manual handling of stock, workplace cleanliness, customer safety and staff safety procedures.
• Review retail sales performance, stock records and operating costs to identify areas for improvement and support the profitability and efficiency of Warren Post Office as a local retail establishment.
• Handle customer enquiries and complaints relating to retail products and customer service matters, and implement practical solutions to maintain customer satisfaction within the Warren community.
• Coordinate the day-to-day retail operations of Warren Post Office, including opening and closing procedures, staff allocation, retail counter workflow, stock control and general business administration.

Qualification

• AQF associate degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
• Minimum 1- 3-year experience required