Client Services Officer

We are looking for a front of house SUPERSTAR!!

Flair Finance is a unique, family-owned mortgage broking business based in Dubbo. We are a small, highly dedicated and award-winning team, and we are looking for a confident and capable Client Services Officer to join us.

This is a front-of-house role suited to someone who is experienced in administration, highly organised, confident communicating with clients, and able to work in a very fast-paced environment.

The right person for this role will be someone who can quickly build rapport with clients over the phone and face to face, while also managing a busy workload behind the scenes.

This position is not suited to someone looking for a slow-paced or highly structured day. Our office is busy, priorities can change quickly, and new tasks will come in throughout the day. You will need to be able to adapt, multitask, manage interruptions, and keep things moving without losing attention to detail.

About the role

You will be responsible for reception, client communication, administration support, PA to the director and assisting our team to deliver an excellent client experience.

This role is ideal for someone who enjoys variety, takes initiative and thrives when no two days are the same.

To be successful in this role you will be able to demonstrate the following skills and experience.

• Managing the client appointment process

• Ensuring client files are ready for appointments with the Finance Specialist

• Completing required paperwork and diary notes

• Answering incoming calls

• Responding to day-to-day client queries

• Liaising with banks and keeping clients informed of loan application progress, where required

• High level of attention to detail

• Ability to work under tight timeframes and deadlines

• Social media management

• Work in a extremely high paced environment

• Control the client appointment process

• Ensure files are ready for client appointments with Finance Specialist

• Ensure offices are cleared, cleaned

• Ensure all business equipment is operational and stocked on a daily basis

• Manage all ongoing & prospective client communication via phone, e-mail, to ensure clients are always fully prepared for all appointments.

• Communicate with clients via phone and e-mail

• Respond to day to day queries from clients

About you

You will be self-motivated, approachable and reliable. You will be someone who takes pride in doing things properly, communicates well and enjoys helping both clients and team members.

You must be comfortable working autonomously in an environment where the pace is high, priorities change, and there is always something to do.

Applicants with strong administration experience who can stay calm, organised and focused in a busy workplace are encouraged to apply.

Why join Flair Finance?

Local onsite parking

Family-owned business

Award-winning mortgage broking team

Supportive and dedicated small team environment

Opportunity to grow within a unique and successful business

This is a great opportunity for the right person to join a respected local business and build a rewarding career in 2026.

We would like to fill this role as soon as possible, so please apply today.