As our Operations & Administration Officer, you will play a key role in supporting the day-to-day operations of the business. Working closely with management, support workers, participants and families, you will help ensure the delivery of high-quality services and exceptional customer experiences.

Key responsibilities include:

• Managing incoming phone calls, emails and enquiries

• Supporting participant onboarding and service commencement

• Assisting with staff rostering and scheduling

• Maintaining accurate client and staff records

• Coordinating documentation, compliance and filing systems

• Assisting with invoicing and administrative processes

• Supporting recruitment, onboarding and staff compliance requirements

• Managing office operations and supplies

• Liaising with participants, families, support coordinators and allied health professionals

• Assisting management with operational projects and business development initiatives

About You

The successful applicant will:

• Have excellent communication and interpersonal skills

• Be highly organised with strong attention to detail

• Demonstrate initiative and problem-solving abilities

• Be confident managing multiple tasks and competing priorities

• Possess strong computer skills and the ability to learn new systems

• Present professionally and maintain confidentiality

• Enjoy working both independently and as part of a team

Desirable Experience

• Administration experience

• NDIS, disability, community services, healthcare or aged care experience

• Rostering and scheduling experience

• Experience with Microsoft Office and cloud-based software systems

• Customer service experience

Essential Requirements

• Current Driver Licence

• National Police Check (or willingness to obtain)

• NDIS Worker Screening Check (or willingness to obtain)

• Working rights in Australia

What We Offer

• A supportive and positive team culture

• Opportunities for career growth and professional development

• Diverse and rewarding work

• The opportunity to contribute to meaningful outcomes for people with disabilities

• Competitive remuneration based on skills and experience